A real case
What we built, with no embellishment.
Buketovna · Flower shop · Buenos Aires
A flower shop that makes bouquets twice a week
It sold through a Telegram channel and Instagram, answering every message by hand, in Spanish and Russian, while making the bouquets. Orders got mixed up with questions and stock was kept from memory.
What it has today
- An assistant that replies in Spanish, Russian and English, with the shop's delivery and pickup rules.
- Stock loaded from the phone: the owner sends the photo with the price and quantity, and the bouquet is published.
- Orders with a hold: closing a sale updates the stock, and when a bouquet sells out its post leaves the channel on its own.
- Every customer in their own thread, so she can take over whenever she wants.
- Its own website in three languages with the day's catalog.
- Email alerts if any part of the system stops working.